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Elements and Performance Criteria

  1. Prepare to upgrade and maintain computer hardware and software
  2. Scope of computer and/or peripheral hardware/software upgrade or maintenance is determined in consultation with relevant person/s
  3. Relevant person/s is consulted to ensure work is coordinated effectively with others in accordance with workplace procedures
  4. Hardware sub-systems required to upgrade and/or maintain computers and peripherals are obtained in accordance with workplace procedures and job requirements
  5. Software versions are installed in accordance with workplace procedures and job requirements
  6. Upgrade computer hardware and software
  7. Computers and/or peripherals are dismantled, as required, for upgrading and parts stored to prevent loss or damage in accordance with manufacturer instructions and/or relevant industry standards
  8. Upgrading components are fitted and computer/peripheral apparatus is reassembled in accordance with manufacturer instructions and/or relevant industry standards
  9. Upgrading software components are installed in accordance with manufacturer instructions and/or relevant industry standards
  10. Operating system, device drivers and application software are tested for return to service/customer in accordance with workplace procedures
  11. Computer/peripheral apparatus is tested and prepared for return to customer
  12. Maintain operation of computer hardware and software
  13. Computers are checked and isolated in accordance with WHS/OHS and workplace procedures
  14. Computers and/or peripherals are dismantled, as required, to find and rectify faults and parts stored to prevent loss or damage in accordance with manufacturer instructions and relevant industry standards
  15. Faults are identified using tests and measured values of operating parameters of computer/peripheral hardware components in accordance with workplace procedures
  16. Faulty components are re-checked and fault status confirmed
  17. Operating system malfunctions are identified using tests of operating system configuration requirements in accordance with workplace procedures
  18. Device driver malfunctions are identified using test of device driver software configuration requirements in accordance with workplace procedures
  19. Application software malfunctions are identified and tests of software configuration requirements conducted in accordance with workplace procedures
  20. Malfunctions are rectified using latest software versions, incremental updates and bug and security patches in accordance with workplace procedures
  21. Computer hardware/peripheral device, operating system device drivers and application software are tested for return to service/customer in accordance with workplace procedures
  22. Redundant files are removed and disposed or archived in accordance with workplace procedures
  23. Methods for dealing with unplanned situations are selected in accordance with WHS/OHS and workplace procedures
  24. Maintenance is carried out efficiently without waste of materials and energy or damage to apparatus, the surrounding environment or relevant services
  25. Complete and report upgrade and maintenance activities
  26. Written justification is produced for hardware software upgrade and maintenance
  27. Upgrade and maintenance are documented and relevant person/s notified in accordance with workplace procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEE Electrotechnology Training Package Companion Volume Implementation Guide.

Maintaining and upgrading the operating system and device drivers must include at least the following:

two engineering application software types for a client device (e.g. computer, mobile device, embedded system)and server

Maintaining a computer and peripheral devices must include at least the following:

one computer

two external peripheral devices

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least two separate occasions and include:

applying relevant work health and safety (WHS)/occupational health and safety (WHS/OHS) requirements

completing and reporting upgrading and maintenance activities

configuring authorisation and authentication

configuring backup and recovery options

configuring data access and usage

configuring networking

dealing with redundant files

dealing with unplanned events

dismantling, fitting upgrading sub-systems and reassembling correctly

documenting maintenance activities

documenting upgrading activities

identifying application malfunctions

identifying deployment or upgrade needs

identifying device driver malfunctions

identifying operating system malfunctions

installing and configuring operating systems and applications software

maintaining operation of computer hardware and software

monitoring and maintaining an operating system using system tools

obtaining appropriate upgrading sub-systems

preparing to upgrade and maintain computer hardware and software

rectifying software malfunctions

testing and identifying faulty components

testing maintenance repair

testing upgraded software.

Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

authentication and authorisation

configuring file and folder access

configuring hardware, device drivers and applications

configuring network connectivity

file structure and management

management of peripheral devices

operating principles of computer peripheral hardware

operating system components and structure

operating system imaging and deployment

operating system installation, upgrades and migration

operating system malfunctions and solutions

relevant manufacturer specifications and operating instructions

relevant job safety assessments or risk mitigation processes

relevant WHS/OHS legislated requirements

relevant workplace documentation

relevant workplace policies and procedures

remote access

troubleshooting techniques

types and applications of computer peripherals

WHS/OHS requirements

computing device assembly/disassembly and computer operating systems.